What is it? In a contact center , most important thing is that we need to connect the right information to the right people at the right time. Omni Channel is used to route customer inquiries/cases to qualified support agents based on agent’s capacity, priority, skillset, etc. Salesforce stores the objects in queues until an …

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Custom Dependent Picklist in LWC – Part1

I am exploring on lightning web components framework and it’s underground standard JS concepts. As a first POC in LWC , I will be sharing with you, reusable dependent picklist components which can be used in custom LWC or Aura record forms. Developed the component in three approaches by exploring the ways the picklist entries …

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