Console App

Omni-Channel

What is it? In a contact center , most important thing is that we need to connect the right information to the right people at the right time. Omni Channel is used to route customer inquiries/cases to qualified support agents based on agent’s capacity, priority, skillset, etc. Salesforce stores the objects in queues until an …

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How to refresh the parent tab from child tab in console app salesforce

Scenario  Consider a scenario where we need to create a related object record of standard Case object, using the new button in the related list. For example, Case Asset is one of the related objects of the case object and its new button action is overridden with a custom page. The save action defined in …

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